Porsche Connect

The entertainment services offer a digital experience in the vehicle and enable the integration of digital media and communication services. This includes the integration of radio services and the use of various online and productivity services. Users can customise their PCM by searching for, installing, updating and managing apps.

When using Radio, the functions such as "Music Recognition", "Real-time Song Information", and "Local Radio Station Information" will provide you with local radio station information and streaming media information based on your current geographical location and the media sound played by the current radio station.

In particular, we process the following personal informationfor this purpose:

Infotainment system product serial number,

Current location information (administrative region code).

The data is stored for the duration of the enquiry and overwritten if the status changes. Usage statistics are stored anonymised for 12 months to improve service quality.

Using the "Online Entertainment" service, you canenjoy vast library of music, audio and video content.

In particular, we process the following personal information for this purpose:

We use commissioned service providers to provide the services. Thedata is transmitted to the service provider to ensure that the app is available andtimely operational technical support. Please note that the servers of the third-party service providers, on which data is processed in the course of the service, are located within China.

Using the "App Center " service, you can download, update and manage third-party and proprietary apps in your vehicle and browse through the apps.

In particular, we process the following personal information for this purpose:

Using the “Weather” service, you can check the weather of cities and also view weather information based on your current location.

In particular, we process the following personal information for this purpose:

Current location information (administrative region code).

Using the “Account Federation” service, you can link the third-party accounts for which you have granted authorization with your Porsche ID, enabling the automatic synchronous login or logout of your third-party accounts and your Porsche ID.

In particular, we process the following personal information for this purpose:

In addition, we record log-on and log-off processes in the vehicle to detect attacks on the vehicle systems. This data is stored for a period of 12 monthsBy activating private mode, the “Account Federation” service is no longer available.

Using the "Theme" service, you will receive new in-car themes provided by Porsche during specified holidays and special periods. You can browse the Theme Store to select and switch between various new themes to your liking, further enriching your cockpit experience and driving pleasure.

In particular, we process the following personal information for this purpose:

By activating private mode, the “Theme” service is no longer available.

We process the above personal information for the fulfilment of our contract for the provision of the Connect functions. If you do not accept the processing of personal information as set out in this notice, we will not be able to provide the Entertainment service. In that case, please refrain from using this service.

More information on data privacy in Porsche Connect is available here.

The navigation services offer optimised route guidance with dynamic adaptation so that traffic disruptions, for example, can be detected in good time and avoided. Map content updates automatically and remains available even in the event of short-term connection interruptions. The system also enables targeted searches for relevant locations.

To this end, we process the following personal information in particular:

Your data will be stored centrally by a service provider for a period of up to 30 days.

We use commissioned service providers to provide the services. Please note that the servers of the third-party service providers, on which data is processed in the course of the service, are located within China. In addition, the aforementioned information transmitted from your vehicle to service providers can be stored anonymously by the service providers and thus used to improve the service or contribute to the services database.

We process the above personal information in order to fulfil our contract to provide the Connect functions.

In addition, we also process the collected data for the purposes of further developing and improving the aforementioned services.

If you do not accept the processing of personal information as set out in this notice, we will not be able to provide the Navigation service. In that case, please refrain from using this service.

More information about data privacy in Porsche Connect is available here.

The ‘Porsche Vocie Pilot’ services enable voice control for intuitive operation of various vehicle functions and digital services. Online speech recognition supports features such as media searches and navigation. Natural language processing allows commands to be recognised and executed accurately, ensuring convenient and efficient interaction with the system.

To this end, we process the following personal information in particular:

PCM System application installation and usage.

If you use the online functionality of the Porsche Voice Pilot, an audio file is transferred directly to the service providers we have commissioned for this purpose, together with the selected language, the selected service (if applicable) and the current version information. Please note that the servers of the third-party service providers, on which data is processed in the course of the service , are located within China.

When the Porsche Voice Pilot is activated, the vehicle will provide you with voice recognition services. When you issue commands to the Porsche Voice Assistant, your audio information will be uploaded to the servers of third-party service providers for necessary semantic recognition and analysis to understand your commands and respond accordingly. After processing, the results will be returned to the in-vehicle system to execute the corresponding requested operations. When using voice control to enter destinations, the search terms that have been converted into text and the vehicle location are exchanged with navigation and search service providers to determine route and destination information.

We process the above personal information in order to fulfil our contract to provide the Connect functions.

We only retain your personal information for the necessary period of using the Porsche Voice Pilot, except as otherwise required by laws and regulations. When the retention period expires or you actively request deletion, we will delete your personal information as soon as possible in accordance with the law, except in cases where laws and regulations require an extended retention period.

The algorithm-based recommendation service included in the Porsche Voice Pilot service has been registered in accordance with applicable laws and regulations (Registration No.: Wangxinsuanbei 320506772010401230019). This algorithm service is based on deep learning and natural language processing (NLP) technologies. It aims to use large-scale neural network models to perform semantic understanding, logical reasoning, and content generation based on users’ voice commands and vehicle-related data (such as vehicle status and location information), thereby achieving more accurate intent recognition and an enhanced interactive experience. This enables the service to provide users with personalized information recommendations and helpful advice. The primary operating mechanism is as follows: Upon receiving user commands and relevant data, the system transmits the necessary information to cloud servers for model inference and computation. It then generates text, voice, or operational recommendations and feeds them back to the in-vehicle system.

Please note that this algorithm-based recommendation service provides only supplementary advice. Due to external factors such as vehicle status, network conditions and the availability of cloud services, the recommendations generated by the algorithm may experience delays, discrepancies, or inaccuracies. Please be sure to exercise careful judgment based on actual situations, strictly comply with laws, regulations, and traffic rules, and do not rely excessively on the algorithm’s recommendations.

If you do not accept the processing of personal information as set out in this notice, we will not be able to provide the Digital Assistant. In that case, please refrain from using this service.

More information about data privacy in Porsche Connect is available here.

The ‘My Porsche App’ services include remote access functions that enable relevant vehicle data to be viewed and individual functions to be controlled remotely. This includes, among other things, the display of vehicle status, location and vehicle-related data as well as access to safety-relevant functions.

To this end, we process the following personal information in particular:

In principle, the data is stored for the duration of the request or status update and overwritten in the event of changes. Requests from multiple users are stored for up to 30 days to optimise performance.

We use commissioned service providers to provide the services. Data processing may take place on servers outside the territory of China. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the territory of China. In these cases, your personal information will only be transferred to or be accessed from overseas subject to the fulfilment of the statutory obligations of the outbound cross-border data transfer.

We process the above personal information in order to fulfil our contract to provide the Connect functions. If you do not accept the processing of personal information as set out in this notice, in particular the outbound transfer of personal information, we will not be able to provide the My Porsche App service. In that case, please refrain from using this service.

If you have enabled Privacy Mode, you will not be able to access your vehicle's current data or use remote control services via My Porsche App.

More information about data privacy in Porsche Connect is available here.

The ‘Smart Support Service’ offers digital support for efficient vehicle care and predictive maintenance. The system detects maintenance needs at an early stage. Vehicle information can be called up in the PCM to help you optimise the use of your vehicle and the operating instructions tailored to your vehicle can be called up based on your vehicle identification number. You can also use the PCM to request assistance with breakdowns or other problems relating to your vehicle.

To this end, we process the following personal information in particular:

In principle, the data is stored for the duration of the request or status update and overwritten in the event of changes. For product monitoring and legal protection purposes, certain data is retained for up to 30 years.

The "Notification" service enables the vehicle, while in a connected state, to receive messages sent from Porsche cloud services and the applications bound to this vehicle. The notification content may include, but is not limited to: service status prompts, system update reminders, navigation destinations, and other information pushes authorized by the user.

To this end, we process the following personal information in particular:

We use commissioned service providers to provide the services. Data processing may take place on servers outside the territory of China. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside[YC3] the territory of China. In these cases, your data will only be transferred to or be accessed from overseas subject to the fulfilment of the statutory obligations of the outbound cross-border data transfer.

If you activate private mode, access to some services will be restricted.

We process the above personal information in order to fulfil our contract to provide the Connect functions as well as to improve our services. If you do not accept the processing of personal information as set out in this notice, in particular the outbound transfer of personal information, we will not be able to provide the Smart Support service. In that case, please refrain from using this service.

More information about data privacy in Porsche Connect is available here.

The “Online Software Updates” function makes it possible to provide software updates for service packages and/or specific vehicle functions. These updates are usually completed over-the-air so that no visit to the workshop is required. By reserving the Connect package, you agree in principle that these updates will be performed automatically insofar as they are necessary for the initial or ongoing contractual use of the service package or of individual vehicle functions, or are otherwise beneficial.[YD1] You can set individual preferences for certain updates yourself.

To this end, we process the following personal information in particular:

The data is only stored for the duration of the update request and is overwritten with the next status update.

By activating private mode, the “Online Software Updates” service is no longer available.

We use commissioned service providers to provide the services. Data processing may take place on servers outside the territory of China. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the territory of China. In these cases, your personal information will only be transferred to or be accessed from overseassubject to the fulfilment of the statutory obligations of the outbound cross-border data transfer.

The data is processed in order to fulfil our contract to provide the Connect functions. If you do not accept the processing of personal information as set out in this notice, in particular the outbound transfer of personal information, we will not be unable to provide the Online Software Updates service. In that case, please refrain from using this service.

More information about data privacy in Porsche Connect is available here.