Porsche Connect

The entertainment services offer a digital experience in the vehicle and enable the integration of digital media and communication services. This includes the integration of radio services and the use of various online and productivity services. Users can customise their PCM by searching for, installing, updating and managing apps.

When using Internet radio, the system automatically switches between AM, FM, Hybrid radio based on the connection quality. In addition, radio stations in the station list, favourites or shortcuts can be called up and streamed online.

In particular, we process the following personal information for this purpose:

• Vehicle identification number,

• User account,

• Contract data,

• Reception parameters (AM/FM/Hybrid radio),

• Current country & system language,

• Time stamp.

The data is stored for the duration of the enquiry and overwritten if the status changes. Usage statistics are stored anonymised for 12 months to improve service quality.

Using the "Online Entertainment" service, you can enjoy vast library of music and audio content.

In particular, we process the following personal information for this purpose:

• Vehicle identification number,

• User account,

• Log files (IP address, Time stamp etc.),

We use commissioned service providers to provide the services. The data is transmitted to the service provider to ensure that the app is available and timely operational technical support. Please note that the servers of the third-party service providers, on which data is processed in the course of the service, are located within China.

In addition, the IT usage data is stored until the Porsche ID is deleted. The IP address and user access in the form of log files are stored for 180 days.

Using the "App Store" service, you can download, update and manage third-party and proprietary apps in your vehicle and browse through the apps.

In particular, we process the following personal information for this purpose:

• Vehicle identification number,

• User account,

• Vehicle basicdata,

• Log files (IP address, Time stamp etc.),

We use commissioned service providers to provide the services. The data is is transmitted to the service provider to ensure that the app portfolio is available and up to date. Please note that the servers of the third-party service providers, on which data is processed in the course of the service, are located within China.The IT usage data is stored until the Porsche ID is deleted. The IP address and user access in the form of log files are stored for 180 days.

By activating private mode, the online functionalities of the service are no longer available.

We process the above personal information for the fulfilment of our contract for the provision of the Connect functions . If you do not accept the processing of personal information as set out in this notice, we will not be able to provide the Entertainment service. In that case, please refrain from using this service.

More information on data privacy in Porsche Connect is available here.

The navigation services offer optimised route guidance with dynamic adaptation so that traffic disruptions, for example, can be detected in good time and avoided. Map content updates automatically and remains available even in the event of short-term connection interruptions. The system also enables targeted searches for relevant locations.

For electric vehicles, the ‘Charging Planner’ optimises the route based on factors such as battery status, driving style and available charging points to ensure efficient and reliable routing.

To this end, we process the following personal information in particular:

• user account,

• location data,

• contract data,

• consumption data,

• battery information,

• plug type information,

• user preferences (charging station provider, charging stations, minimum charge, route type preferences),

• time stamp.

In principle, your data will only be stored for the duration of the request or query and will then be deleted. To avoid duplicate requests from multiple users, your data will be stored centrally by a service provider for a period of 30 days and used to allocate corresponding requests and content efficiently.

We use commissioned service providers to provide the services. Please note that the servers of the third-party service providers, on which data is processed in the course of the service, are located within China. In addition, the aforementioned information transmitted from your vehicle to service providers can be stored anonymously by the service providers and thus used to improve the service or contribute to the services database.

We process the above personal information in order to fulfil our contract to provide the Connect functions.

In addition, we also process the collected data for the purposes of further developing and improving the aforementioned services .

If you do not accept the processing of personal information as set out in this notice, we will not be able to provide the Navigation service. In that case, please refrain from using this service.

More information about data privacy in Porsche Connect is available here.

The ‘Digital Assistant’ services enable voice control for intuitive operation of various vehicle functions and digital services. Online speech recognition supports features such as media searches and navigation. Natural language processing allows commands to be recognised and executed accurately, ensuring convenient and efficient interaction with the system.

To this end, we process the following personal information in particular:

• vehicle identification number,

• location data,

• user account,

• contract data,

• audio data,

• time stamp.

If you use the online functionality of the Digital Assistant, an audio file is transferred directly to the service providers we have commissioned for this purpose, together with the selected language, the selected service (if applicable) and the current version information. Please note that the servers of the third-party service providers, on which data is processed in the course of the service , are located within China.

The audio files are converted into text files and, if necessary, interpreted semantically. The results are then transmitted back to the vehicle. When using voice control to enter destinations, the search terms that have been converted into text and the vehicle location are exchanged with navigation and search service providers to determine route and destination information.

We process the above personal information in order to fulfil our contract to provide the Connect functions.

Text files will be stored for a period of 10 working days. We also store data to create a database for anonymised usage statistics for a period of 6 months. This is for the purposes of troubleshooting, error analysis, and continuous improvement of our offering. Please note that the audio data will be deleted immediately after this service has been provided to you on each occasion.

If you do not accept the processing of personal information as set out in this notice, we will not be unable to provide the Digital Assistant. In that case, please refrain from using this service.

More information about data privacy in Porsche Connect is available here.

The ‘My Porsche App’ services include remote access functions that enable relevant vehicle data to be viewed and individual functions to be controlled remotely. This includes, among other things, the display of vehicle status, location and vehicle-related data as well as access to safety-relevant functions.

Electric and hybrid vehicles also benefit from climate and charging control with optimised charging planning.

To this end, we process the following personal information in particular:

• vehicle identification number,

• location data,

• user account,

• contract data,

• technical vehicle information,

• time stamp.

In principle, the data is stored for the duration of the request or status update and overwritten in the event of changes. Requests from multiple users are stored for up to 30 days to optimise performance.

We use commissioned service providers to provide the services. Data processing may take place on servers outside the territory of China. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the territory of China. In these cases, your personal information will only be transferred to or be accessed from overseas subject to the fulfilment of the statutory obligations of the outbound cross-border data transfer.

We process the above personal information in order to fulfil our contract to provide the Connect functions. If you do not accept the processing of personal information as set out in this notice, in particular the outbound transfer of personal information, we will not be able to provide the My Porsche App service. In that case, please refrain from using this service.

More information about data privacy in Porsche Connect is available here.

The ‘Smart Support Service’ offers digital support for efficient vehicle care and predictive maintenance. The system detects maintenance needs at an early stage. In addition, vehicle information can be accessed in PCM to help you make best use of your vehicle.

To this end, we process the following personal information in particular:

• vehicle identification number,

• user account,

• contract data,

• usage and operating data,

• status and analysis data,

• location and movement data,

• time stamp.

In principle, the data is stored for the duration of the request or status update and overwritten in the event of changes. For product monitoring and legal protection purposes, certain data is retained for up to 30 years.

We use commissioned service providers to provide the services. Data processing may take place on servers outside the territory of China. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the territory of China. In these cases, your data will only be transferred to or be accessed from overseas subject to the fulfilment of the statutory obligations of the outbound cross-border data transfer.

We process the above personal information in order to fulfil our contract to provide the Connect functions as well as to improve our services. If you do not accept the processing of personal information as set out in this notice, in particular the outbound transfer of personal information, we will not be able to provide the Smart Support service. In that case, please refrain from using this service.

More information about data privacy in Porsche Connect is available here.

The “Online Software Updates” function makes it possible to provide software updates for service packages and/or specific vehicle functions. These updates are usually completed over-the-air so that no visit to the workshop is required. You can set individual preferences for certain updates yourself.

To this end, we process the following personal information in particular:

• vehicle identification number,

• user account,

• contract data,

• software, update and version levels，

• time stamp.

The data is only stored for the duration of the update request and is overwritten with the next status update.

We use commissioned service providers to provide the services. Data processing may take place on servers outside the territory of China. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the territory of China . In these cases, your personal information will only be transferred to or be accessed from overseas subject to the fulfilment of the statutory obligations of the outbound cross-border data transfer.

The data is processed in order to fulfil our contract to provide the Connect functions. If you do not accept the processing of personal information as set out in this notice, in particular the outbound transfer of personal information, we will not be able to provide the Online Software Updates service. In that case, please refrain from using this service.

More information about data privacy in Porsche Connect is available here.